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Custom Gift Haven

Help & policies

How to Order

Every step from choosing a gift to checking out, and what to do if you spot a mistake.

Last updated October 14, 2026

Ordering takes just a few steps. The one to slow down on is your personalization: we make your gift exactly as you type it.

At a glance

  • Made exactly as you type it Names, dates and messages are made letter for letter, so check them first.
  • You approve a proof first We email you a design proof and only start making once you approve it.
  • Spotted a mistake? Tell us right away. Before production starts, we'll try our hardest to fix it.

Ordering in five steps

  1. 1

    Find a gift

    Shop by occasion, from anniversaries to birthdays to the holidays, or by who the gift is for.

  2. 2

    Open the product page

    The description and photos show you exactly what you'll be getting.

  3. 3

    Add your personalization

    Use the personalization box for the name, date or message you want. Some gifts take a photo too.

  4. 4

    Read it back

    Check the spelling and every detail before you go any further.

  5. 5

    Check out securely

    Add the gift to your cart and go to our secure checkout. Look over the order summary once more to be sure the personalization is right, then confirm.

We email you a proof first

Before we make your gift, we email you a design proof. Reply to approve it, or tell us what to change. We only start making it once you have approved it.

After you've ordered

Your confirmation email lists everything you typed, and so does the page you land on after paying. Give it a quick read to make sure we have it right.

Spotted a mistake? Contact us right away with your order number and what it should say. If your order hasn't gone into production yet, we'll try our hardest to fix it.

Need help choosing?

Just ask. Message us on chat, send an email or give us a call, and we'll help you find something that fits.

Sufia
Sufia AI assistant